Internet security

Here are some guidelines and information on security to keep in mind when carrying out online transactions :

• A new type of internet fraud: find out more about phishing
   
• More information on BCV’s security measures
   
• Some tips on internet security

Phishing

Beware of phishing, a new type of internet fraud whereby individuals try to get hold of the access codes of people who bank online.

The technique is as follows: the user receives an email that looks like it’s from their bank (with the address, logo, signature, etc.). A link in the email sends them to a website that mimics the website of the bank in question.

On the fraudulent website, the user is asked to enter confidential information such as their user ID, password, text message code or a code from the BCV Access Card or e-code reader. This information can then be accessed by the people who developed the fraudulent website.

BCV will never ask, by email or telephone, for your password or for any access codes provided via text message or by your BCV Access Card or e-code reader. However, if you call our Customer Care service and we need to confirm your identity for security reasons, we may ask for personal information such as your username, date of birth or details of recent transactions. The only time that we may ask for your password or access codes is if there is a technical problem with our site.

Tips for protecting against phishing:

e-SIDER.COM and BCV-net security

BCV uses the latest security technology in order to provide maximum confidentiality for online operations.

Our two-layer security system means that only you and those with your authorisation have access to your accounts. This system combines session encryption and a user authentification code provided via text message or by the BCV Access Card or e-code reader.

Encryption
We use US government certified 128-bit encryption to protect your data.

However, not even the most advanced security system can guarantee absolute security, and it is often the user’s computer that is the least secure component. There is always the risk that your computer may become contaminated with a virus while you are connected to the internet. It is therefore essential to avoid downloading applications from sources that are not absolutely reliable.

Log-in authentication
The text message code, BCV Access Card or BCV e-code allow you to securely log in to the BCV server.

Don't forget to click on "log off" once you have finished using e-SIDER.COM or BCV-net in order to properly close the session.

Locked access
If you enter your password incorrectly 4 times, or if you enter an incorrect code 5 times, you will be locked out of the system. Where there is a risk of unauthorised use, you can block your access by entering a wrong password four times or a wrong code five times. In all cases, contact our Customer Care service on +41 (0)848 808 883 or at info@e-sider.com.

Signing out
You will be automatically signed out if your connection is inactive for 10 minutes, to prevent anyone else from using the site if you leave your computer unattended. If you wish to reconnect, you must enter your user ID and password again.

For more information, contact our Customer Care service on +41 (0)848 808 883 or at info@e-sider.com.

Some internet-security guidelines

General information
BCV uses a 128-bit SSL (Secure Socket Layer) communication protocol to encode all data exchanged on its sites. The 128-bit SSL ensures that data exchanged on the internet remains confidential and uncorrupted.

Emails
Use a recent version of your email software (Outlook, Outlook Express, Lotus Notes, Netscape Messenger, Mail, Entourage Eudora, Pocomail, etc.) to ensure that all security updates are installed.

Install anti-virus software and a firewall on your computer.

Only open email attachments if you know exactly what they are. If you are not sure, delete the message immediately.

Internet browsing
Always read warnings and error messages carefully. If in doubt, contact our Customer Care service on +41 (0)848 808 883 or at info@e-sider.com.

Check that the padlock icon, which appears when the connection is secure, is showing at the bottom of the screen. If this icon disappears, stop the internet connection and start again.

Never save you password, user ID or the codes on the BCV Access Card on your computer. Change you password regularly; it’s quick and easy to do.

Never reveal your password or access codes by email, telephone or in any other way.

Close all browser windows before logging into e-SIDER.COM.

Don't forget to click on “Logoff” (top left corner of the screen) at the end of each e-SIDER.COM session. Also, try to avoid accessing e-SIDER.COM in a public place or on communal computers (i.e. in a cybercafe). However, if you do, don’t forget to clear the browser’s memory cache when you have finished.